Terms of Service

Version 1.0 · Effective May 30, 2026

The short version. You own your data. We own our software. Annual subscription, 30-day paid pilot available. Either side can terminate; we’ll return your data on the way out. Disputes go to California courts. This is the early version — commercial customers will sign a more detailed Master Services Agreement.

These Terms of Service (“Terms”) govern your access to and use of the MatterEngine website (matterengine.ai) and software service (together, the “Service”), provided by MatterEngine, Inc. (“MatterEngine,” “we,” “us”). By using the Service, you agree to these Terms.

1. Eligibility and account

The Service is intended for licensed attorneys and law firm staff. You represent that you have the authority to bind your firm to these Terms. You are responsible for safeguarding your credentials and for all activity under your account.

2. Description of Service

MatterEngine is software that automates back-office work for law firms, including intake, USCIS status polling, deadline tracking, client communications, and billing reconciliation. The Service is provided on an as-available basis. We may update, add, or modify features over time.

MatterEngine is a software vendor. We are not a law firm and do not provide legal advice. You are solely responsible for the legal judgment exercised in your representation of clients.

3. Subscription, payment, and pilots

Annual subscription

Paid Service is offered on an annual subscription basis. Pricing is provided to qualified firms during the sales process. Fees are due upfront for the annual term unless otherwise agreed in writing. Subscriptions renew automatically at the end of each term unless either party gives written notice of non-renewal at least 30 days in advance.

30-day paid pilot

Before committing to an annual subscription, your firm may purchase a 30-day paid pilot. Pilot fees are credited toward the annual subscription if you proceed. If you do not proceed, the pilot fee is non-refundable but no further charges apply.

Taxes

Fees are exclusive of applicable taxes. You are responsible for taxes other than those on our net income.

4. Customer data and ownership

You own your data. All matter records, client information, documents, communications, billing entries, and other content you or your team upload or generate using the Service (“Customer Data”) remain your property.

You grant us a limited license to host, process, and display Customer Data solely to provide and support the Service.

We do not use Customer Data to train AI models — ours or any third party’s. We do not sell Customer Data. Handling is governed by our Privacy Policy.

5. Confidentiality and privilege

We treat Customer Data, including any attorney-client privileged communications and attorney work product, as confidential. Our access controls and operational practices are designed to preserve privilege. You agree that providing Customer Data to MatterEngine for the purpose of receiving the Service does not waive privilege.

Each party will protect the other’s confidential information using at least the same degree of care it uses for its own, and no less than reasonable care.

6. Acceptable use

You agree not to:

Use the Service in violation of any law or your professional responsibility obligations.
Upload content you do not have the right to upload, or that infringes another person’s rights.
Attempt to reverse engineer, decompile, or extract source code from the Service.
Use the Service to send spam or malicious content, or to interfere with our infrastructure.
Resell, sublicense, or operate the Service on behalf of any third party without our written consent.

7. Intellectual property

The Service, including all software, models, prompts, designs, and documentation, is owned by MatterEngine and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription term.

Feedback you provide about the Service is given on a non-confidential basis and we may use it without restriction.

8. Third-party services

The Service integrates with third-party tools (e.g., Stripe for payments, USCIS systems, large language model providers, email providers). Your use of those third-party services is governed by their respective terms. We are not responsible for third-party services.

9. Warranty disclaimer

EXCEPT AS EXPRESSLY STATED IN A SIGNED WRITTEN AGREEMENT, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR FIT FOR YOUR PURPOSES. YOU ARE RESPONSIBLE FOR REVIEWING ALL OUTPUTS BEFORE RELYING ON THEM.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUES. EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold us harmless from claims arising out of (a) your Customer Data, (b) your use of the Service in violation of these Terms or applicable law, or (c) your violation of the rights of any third party. We will indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a U.S. patent, copyright, or trade secret.

12. Termination

Either party may terminate for material breach if not cured within 30 days of written notice. You may terminate for convenience at the end of your current subscription term by giving 30 days’ written notice. We may suspend or terminate the Service if you violate these Terms or fail to pay fees when due.

Upon termination, you may request export of your Customer Data within 30 days. After that period, we will delete Customer Data from production systems in accordance with our Privacy Policy.

13. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. The exclusive venue for any dispute will be the state or federal courts located in Santa Clara County, California. Both parties waive any right to a jury trial.

14. Changes to these Terms

We may update these Terms as the Service evolves. We will post the new version here and update the “Effective” date. For material changes, we will give active customers reasonable advance notice via email. Continued use of the Service after the effective date constitutes acceptance.

15. Entire agreement

These Terms, together with the Privacy Policy and any signed order form or Master Services Agreement, are the entire agreement between you and MatterEngine concerning the Service. In the event of conflict, a signed order form or MSA controls.

16. Contact

Questions about these Terms:

MatterEngine, Inc.
3101 Park Blvd, 1st Floor
Palo Alto, CA 94306
support@matterengine.ai